Mayor Greg Ballard's Neighborhood Liaison Customer Satisfaction Survey
Our goal in Neighborhood Services is to provide each of our citizens with the highest quality of customer service possible. The purpose of this Customer Satisfaction Survey is to allow our community members to assist us in achieving our goal through their feedback. We are asking that you take just a few minutes of your time to answer the below questions.
Contact Information (optional)
Name
Address
Email
Telephone
For the next question you will need to identify your Neighborhood Liaison.
Click here if you don't know
.
Who is your Neighborhood Liaison
(required)
Betty Beecher
Noelle Malatestinic
Tonya Beeler
Suzanne Rothenberg
Mary Chalmers
Catherine Moore
Charles Ingram
Lisa Laflin
Gary Loveless
Ruth Ann Walker
How many times have you contacted your liaison to request assistance?
0-2
3-5
More than 5
How did you make contact with your liaison? (check all that apply)
Telephone
E-Mail
Combination Telephone/E-Mail
Personal Contact\Visit\Meeting
Other
Was your liaison easily accessible either in person, telephone and or e-mail?
Yes
No
If you had to leave a message (email or phone), did your liaison communicate back to you within 24 hours (calls\emails on weekends are not returned until the first business day of the following week)?
Yes
No
Did your liaison assist you in addressing your concerns to your satisfaction?
(required)
Yes
No
Has your liaison been (check all that apply)
Helpful
Friendly
Professional
Competent
Other
Overall, how satisfied are you with the service received from your liaison?
(required)
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
What issues have you contacted your liaison on?
Please tell us what, if anything, Neighborhood Services can do to improve our services.
The responsibility of the Mayor’s Neighborhood Liaison is to be a direct link between you the citizen of Indianapolis\Marion County, and the various agencies and departments that provide us with city services. Your answers in this survey will provide us with one of the many tools to help us with our goal to deliver the highest quality customer service possible.